Creative designs, Managing success

Account Manager

Prioritizing client needs while balancing business objectives is where real success takes root.

Customer Centric Leadership

Over five years of experience

Strategic Relationship Building

Understanding and Addressing Clients

Innovative Problem Solving

Proven ability to identify areas for improvement

Managing Success

As an accomplished leader, I am dedicated to maximizing customer satisfaction and excelling in account management. With over five years of experience in account management, I consistently maintain high levels of client satisfaction and ensure smooth operational functioning. My strategic approach to client relationships, combined with my ability to understand and address their unique needs, has been pivotal in driving business success. I excel in identifying opportunities for improvement and implementing innovative solutions that enhance overall customer experience. My commitment to delivering high-quality service and fostering long-term partnerships makes me an invaluable asset to any organization.

Rxbenefits, Inc. |Remote| Jan 2018 to Sept 2018

Account Manager – Hospital Market

Assist clients in minimizing pharmacy expenses within the dynamic and evolving hospital market. Create presentation materials for quarterly and annual evaluations. Investigate emerging trends in pharmacy and hospitals to provide insights to brokers and clients.

  • Identify client requirements, determines schedule availability, promotes services
  • Client consultation with reducing their pharmacy cost.
  • Understands the clients needs, organizations and structure to help service the client
  • Maintains a strong working relationship with brokers and clients to maintain contract renewal
  • Analyzes utilization reports and determine best outcome for clients

Inspired Associates, Addison, TX | Sept 2016 to Sept 2017

Account Manager

Coordinate the implementation and management of accounts throughout their entire lifespan, focusing on client retention. Establish meaningful team goals and objectives to drive performance. Complete all tasks requested by the manager.

  • Accurately process carrier paper work and client billing.
  • Conducts implementation, billing, and payroll calls
  • Provides high quality customer services
  • Implement new accounts and new hires

CVS Health (Caremark) | Irving, TX | Sept 2014 to Sept 2016

Account Manager

Provided client support, managed implementations, and set up pharmacy plans. Maintained accounts covering over one million lives. Reviewed reports, business materials, and technical documents. Facilitated communication between clients and internal teams on processing matters.

  • Ensure attention to detail while effectively managing multiple work streams and deliverables to meet project deadlines.
  • Serve as a valued resource liaison for uniformity/consistency of operation.
  • Run Rx and Financial reports in RxNavigator

Benchmark Hospitality (Deloitte University) | Westlake, TX | Sept 2011 to Sept 2014

Receiving Clerk -> Purchasing Buyer

Promoted from entry-level position to Purchasing Buyer at a fast-paced company. Managed procurement for an 800-room hotel, including food, non-food items, gift shop merchandise, office, and operational supplies. Established and maintained robust relationships with over 300 regional and national vendors, ensuring smooth and efficient supply chain operations.

  • Eliminated underperforming suppliers and identified new ones based on product quality and costs.
  • Took over purchasing for office supplies and saved 50% in annual cost; attained estimated yearly savings of $20K.
  • Took over retail gift shop purchasing and improved annual cost and order processing.

Pre Design Expert

Wire Frame

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